The Service team is seeking a Field Technical Trainer to facilitate engaging technical content and upskill the capabilities of Service employees in the country. This individual will take responsibility for ensuring their Service country is equipped to deliver the best ownership experience the world has ever seen for every Tesla owner. Key responsibilities include facilitating hands-on technical training, mentoring and supporting of service coaches, and partnering with Service Managers to close skill gaps and elevate the performance of their teams.
Utilizing your skills in facilitation, automotive repair expertise, and field support, paired with your passion for teaching and helping others, you’ll get the opportunity to join Tesla at a time of rapid growth and innovation of our service experience. Our company growth means that onboarding new talent and raising the technical competency of existing teams is top priority, and you’ll be a key team member to make this happen in your country. In this role, you’ll have the support and partnership of not only the EMEA Service Training team but a global partner network of learning professionals, engineers, and field support specialists.
- Facilitate instructor-led, virtual technical training and assessments including skill sign off for our exciting and new technicians up to senior technician level on electric vehicles equipped with complex automotive and electromechanical systems to enable employees to perform their role safely and to Tesla’s standards.
- Able to manage training facility needs, learning needs and required admin tasks (training completions) including feedback to central team and service leadership
- Support local apprentice programs as needed, including delivering training, supporting apprentice mentors, reviewing and translating the central curriculum, and cross-training partner schools where needed.
- Serve, coach and mentor a network of Service Coaches within market and ensure continuous process improvement.
- Maintain close relationships with partner teams such as Field Technical Development (FTD) and Field Technical Operations (FTO) on Training material for facilitation, Cross training and Training needs direction
- Conduct field training needs analysis with local management and leadership
- Support translation needs of the central curriculum and local language facilitation where needed
- Experience performing automotive repair and strong demonstrated automotive system diagnosis and repair procedure knowledge.
- Experience with electric vehicles preferred.
- Facilitation, training and coaching experience strongly preferred. (ex-coach etc.)
- Ability to travel at least 40% of the time and has a valid driver’s license.
- Strong facilitation and interpersonal communication skills required.
- Proactive, flexible, confident, professional, and self-directed in a fast-paced environment.
- Native speaker local language preferred and near fluent in English (preferred).
