Title: Command Center Team Member
Location: Remote/Hybrid (local MN)
Duration: 6 Month Contract
Job Description:
Seeking a Command Center Team Member for a 6 month contract to support the global deployment of a new access control system. The team member will report to the Command Center Team Leader and be responsible for coordinating the day-to-day operations of this deployment effort, including reviewing customer survey data, scheduling coordination, project tracking and quality assurance. The role will involve performing customer outreach, managing installation partners, coordinating parts inventory and replenishment, and performing technical support and customer satisfaction calls. Ideal candidates will have strong communication and organizational skills, and be able to work in a fast-paced environment.
Purpose/Impact: (Duties & Essential Functions)
- Perform review of customer submitted survey data to prepare for pending hardware upgrades. Survey review includes identifying installation factors and parts needed for a successful upgrade.
- Update master project tracker/database with findings during review process
- Manage deployment efforts for assigned customer locations
- Perform customer outreach prior to scheduled installation, confirming installation date, visit details, and answering customer questions
- Call and coordinate deployment schedules with installation partners
- Manage installation partners daily activities through check-in/out process
- Facilitate and manage parts inventory for installation partners
- Coordinate parts replenishment between warehouse and installation partners
- Facilitate additional service requests and quoting process when customers wish to have installation partner perform additional work while on site
- Facilitate technical support requests between installation partners and technical support teams
- Perform quality assurance and customer satisfaction calls for completed upgrade locations
- Complete and close out deployment updates in master project tracker/database
Strengths and Background
- Master communicator, possessing excellent verbal and written communication skills
- Outstanding organizational skills with a strong attention to detail
- Results-oriented, driven to deliver agreed upon outcomes under established constraints
- Analytical and creative problem solving/solution seeking skills
- Ability to work in a fast-paced environment where the demands and directions of the work are constantly changing
- Resolves conflicts with little assistance
- Proficient in basic computer skills including MS Office, Word, Excel
Job Type: Contract
Salary: $26.00 - $28.00 per hour
Schedule:
- 8 hour shift
Application Question(s):
- Must be a Master Communicator - Rate your communication skills 1-10
Experience:
- Customer service: 2 years (Preferred)
- Microsoft Office: 2 years (Preferred)
Work Location: In person
